PASADENA, CA -- 03/17/10 -- The Rusnak Auto Group is pleased to report that Rusnak Arcadia Mercedes-Benz was presented with the 2009 "Best of the Best" Dealer Recognition Award. The honor is reserved for the top 15 percent of Mercedes-Benz dealerships in the country. The award recognizes superior performance in customer satisfaction, new vehicle sales, certified pre-owned sales, leadership and management, parts operations, and market penetration. This marks the eighth time in nine years the Arcadia dealership has won the prestigious award.
"We are excited about winning this award again, especially in the face of what was a challenging year for so many in our business," said General Manager, Brian Beatt. "It's a testament to the associates of this dealership and their dedication to creating the best vehicle purchase and ownership experience available."
"These dealers represent the essence of the Mercedes-Benz brand: an enduring commitment to excellence combined with an entrepreneurial spirit and absolute dedication to customer satisfaction," said Ernst Lieb, president and CEO of Mercedes-Benz USA. "These dealers who believe, as we do, that the ultimate measure of success is not only business acumen but also meeting the expectations of each and every customer every time -- no exceptions."
While other retailers cut back in the face of a difficult economy, the Rusnak organization put more emphasis on customer service across each of their nine manufacturer brands including Audi, Bentley, BMW, Jaguar, Mercedes Benz, Rolls Royce and Volvo. Across the entire organization, nearly every group made gains over the competition relative to market share.
Rusnak enjoys a 44 year history as one of the strongest Auto Retail groups in Los Angeles with dealerships in the cities of Westlake, Pasadena and Arcadia. They can be visited online at www.rusnakonline.com.
Read more: http://www.earthtimes.org/articles/show/rusnak-arcadia-mercedes-benz-wins-exclusive-nationwide-honor,1209852.shtml#ixzz0iaJ1x34C
